Customer Service Consultant

JK is partnering with one of the worlds’ largest IT service companies who are responsible for Telstra’s customer enquiries. With a commitment to ensuring customer satisfaction and case efficiency, they are looking at growing their Australian-based customer service team.

This role will be based on Exhibition Street, Melbourne, commencing immediately.

You will be provided with comprehensive training to see you succeed in these roles including 1 week induction, 8-week extensive paid training and ongoing support and mentorship.

These roles are long-term opportunities with the potential to offer work-from-home flexibility once established. After the successful completion of the 8-week training period you would be offered a 18-month contract including leave entitlements.

The role

You will be responding to a continuous stream of incoming calls throughout your shift.

Within this role you will be responsible for handling incoming calls predominately from customers with enquiries regarding their mobile phone connection and wireless connection.

These roles require you to work 38 hours a week within 7am – 10pm Monday – Sunday.

Hourly casual rate of $29.59

Requirements of this role;

  • Previous experience within customer service roles is desirable
  • Experience with or demonstrated ability to handle high volumes of calls
  • Sound IT skills including the ability to learn several applications
  • Ability to problem solve and make informed decisions
  • Ability to liaise between customers and stakeholders to ensure customer satisfaction
  • Experience providing accurate and timely updates to customers

We would welcome applications from those with a broad range of experience including those looking for a career change.

If you are interested in applying for this role, please contact Arlee on 1300 544 959. All applications require an up-to-date resume.

All successful applicants will be required to show proof of covid vaccination.

Job Information

Job Reference: 200008537_1655681225
Salary: AU$20 - AU$30 per hour
Salary From: £20
Salary To: £30
Job Industries: Call Centre and Customer Service
Job Locations: Melbourne CBD, Melbourne, Australia
Job Types: Contract
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